WingArc's customer support awarded three stars in HDI-Japan's quality ranking
WingArc1st Inc.
WingArc1st Inc. has been awarded the highest rating of three stars in a quality assessment conducted by HDI-Japan. HDI is the world's largest organization in the support service industry, which surveys and evaluates the customer service practices of companies.
Comments from HDI-Japan
| Item | Evaluation comments |
| Quality overview |
Support responses are cooperative, supportive and positive. Support engineers carefully review inquiries and provide assistance while digging deeper into the situation as needed, leading to the provision of appropriate information. The explanations are concise and easy for customers to understand, and the polite service has earned the company's trust. |
We aim to provide support that is reassuring and trustworthy to every customer. We will continue to work on improving quality to further increase customer satisfaction.
An interview with the person in charge about this initiative has been published on the official note, "WingArc1st's Customer Success Style.":
https://note.wingarc.com/n/n1d884a616776 (Japanese)
About HDI-Japan
HDI-Japan is a subsidiary of HDI, the world's largest membership organization in the IT support services industry, founded in 1989.
About quality ratings
Actual customer response history is evaluated based on five quality criteria (service structure/communication/response skills/response procedures/difficult responses). HDI rating specialist judges evaluate products from the customer's perspective and assign them a four-point rating ranging from three stars to no stars.
https://www.hdi-japan.com/hdi/Bench/irai.asp (Japanese)
Contact on Products and Services:
WingArc1st Inc.
Roppongi Grand Tower, 3-2-1 Roppongi, Minato-ku, Tokyo106-0032, Japan
TEL : 81-3-5962-7300
FAX : 81-3-5962-7301
E-mail :
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