Privacy policy

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WingArc1st (hereinafter referred to as the "Company") has the following corporate philosophy: "Information is a source of value creation. We will contribute to corporations and society by providing innovative software services for the purpose of information utilization." We are striving to be aware of the value (importance) of information and to thoroughly and appropriately manage and protect it.
The Company is aware of the serious duty to properly protect the personal information used to provide services to customers or personal information retained in the course of operations and shall fulfill this duty by handling such information according to the following policy:

  • 1.The Company shall comply with relevant laws and ordinances and other standards for the protection of personal information.
  • 2. The Company shall improve the appropriate management and protection of personal information by ongoing reviews and improvements to employee education, internal controls, and system security in connection with the appropriate handling of personal information.
  • 3. When collecting personal information, the Company shall identify and either provide a notification or make a declaration as to the purpose of use and will then handle personal information according to the purpose of use.
  • 4. The Company shall take reasonable precautions as required to protect the accuracy and safety of personal information and will work to prevent leakage, loss, alteration, or improper access.
  • 5. The Company shall establish a channel of communication for accepting requests from customers about the personal information in the possession of the Company, including requests to have such information disclosed, corrected, updated, deleted, or its use discontinued; the Company shall receive and accommodate such requests appropriately.

Roppongi Grand Tower, 3-2-1 Roppongi, Minato-ku, Tokyo
WingArc1st Inc.
President, Executive Officer and CEO Jun Tanaka

Specifically, personal information that shall be obtained are as follows:

Personal information in the possession of WingArc1st Inc.

  • 1.Personal information obtained through the exchange of business cards with the Company's employees;
  • 2. Personal information of persons who have applied to participate in seminars or exhibitions that are hosted or co-hosted by the Company and persons who have responded to surveys at exhibition venues;
  • 3. Personal information of persons who have made inquiries about our products or applied for services such as a request for catalogs or free trial through the Company website;
  • 4. Personal information of persons who have registered for our e-mail newsletters such as "WingArc1st News";
  • 5. Personal information obtained or retained through operational processes or contractual agreements with customers;
  • 6. Applicant information for the Company 's recruitment activities;
  • 7. Personal information of the Company 's employees

Purposes of Use

We shall use the personal information of customers for the following purposes and for the benefit of customers:

  • 1.Operational communications;
  • 2. Execution of contractual agreements (for products and services);
  • 3. Introduction of information about products and services (through news issued through email communications) and public relations;
  • 4. Introduction of seminars and exhibitions (hosted independently or organized jointly) by the Company;
  • 5. Requesting questionnaire surveys on different types of operations;
  • 6. Accommodating inquiries or requests from customers;
  • 7. Implementation of other types of operations as well as other purposes agreed to by customers.

We shall use the personal information of recruiters, job applicants, and employees for the following purposes.

  • 1. Selection of new employees, notification to applicants, and procedures for joining the Company at the time of employment;
  • 2. Management of personnel and labor affairs.

*While personal information may be provided to the extent necessary to a third party to whom certain operations have been outsourced as a means of facilitating operations, the Company shall conclude contractual agreements on the handling of personal information with the outsourcees and provide the appropriate oversight.

Purposes of Use

Joint use with business partners

For personal information of persons who have applied to participate in things such as seminars or exhibitions that the Company co-hosted and persons who have responded to surveys at exhibition venues, the personal information may be jointly used among the co-hosting companies as stated below.

  • 1. Matters of personal information
    • (1) Name
    • (2) Information related to place of employment (company name, postal code, address, telephone number, fax number, and e-mail address)
  • 2. Scope of companies that will conduct joint use
    Companies that co-hosted with the Company events such as seminars and exhibitions where people made applications or responded to surveys, etc. (Because the co-hosting companies are different for each seminar, etc., we will inform people of names of those co-hosting companies when we obtain personal information from them.)
  • 3. Purposes of use
    The same as the "Purposes of Use" stated above.
  • 4.

    Person responsible for personal information management
    Roppongi Grand Tower, 3-2-1 Roppongi, Minato-ku, Tokyo
    WingArc1st Inc. Officer in charge of management Taisuke Fujimoto

    *The name of the representative is stated above.

Joint use with our group companies

Personal information acquired by us through our business may be shared with our group companies.

  • 1. Matters of personal information
    • (1) Name, age, gender and other information registered in connection with our business
    • (2) Information related to place of employment (company name, postal code, address, telephone number, fax number, and e-mail address)
    • (3) Contact information (address, telephone number, fax number, and e-mail address)
    • (4) Service usage history and other information related to the services and products provided by the Company (for service users)
    • (5) Information on resumes, working hours, job titles, and other employment-related matters (for applicants for employment)
  • 2. Scope of companies that will conduct joint use
    Our group companies（https://corp.wingarc.com/en/company/office.html　Excluding those located overseas
  • 3. Purposes of use
    The same as the "Purposes of Use" stated above. In this case, the Company shall refer to the name of the relevant group company.
  • 4.

    Person responsible for personal information management
    Roppongi Grand Tower, 3-2-1 Roppongi, Minato-ku, Tokyo
    WingArc1st Inc. Officer in charge of management Taisuke Fujimoto

    *The name of the representative is stated above.

Anonymously processed information

  • 1. When the Company creates anonymously processed information, it will follow the stipulations of personal information protection laws and other related laws and ordinances ("Personal Information Protection Act"), and will set processing standards and process the relevant personal information according to those standards to ensure that it will not be possible to identify specific individuals or restore personal information used in that creation.
  • 2. When the Company creates anonymously processed information, it will not have people other than the person responsible for protecting and managing personal information, the on-site managers of each department that creates the relevant anonymously processed information, and the work managers designated by the on-site managers to come in contact with statements and symbols that identify individuals that were deleted from the personal information used in that creation, or information related to the specifically-selected processing method. Furthermore, the person responsible for protecting and managing personal information will take the necessary measures to ensure this.
  • 3. When the Company creates anonymously processed information, it will disclose the matters of information related to individuals that will be included in the relevant anonymously processed information. When the Company provides this information to a third party, it will publicly announce the matters of information related to individuals that will be included in the anonymously processed information that will be provided to the third party and that method of provision, respectively.
  • 4. When the Company creates anonymously processed information, it will not cross-check that anonymously processed information with other information, or identify individuals related to personal information that was used in the creation of that anonymously processed information.

Anonymously processed information

In order to ascertain customers' use trends and measure the effects of advertisements on the Company's website, we use cookies and other technology for collecting anonymous information, and record information about customers who accessed the website in the form of an access log. The access log includes URLs that were accessed, IP addresses, types of web browsers, and domain names. In addition, in some cases the Company records the histories of customers' clicks on URLs stated in e-mails and histories of opening image data, etc.
Ordinarily, these are not matters that include information by which it is possible to identify individuals, but in some cases the Company uses the access log as information about customers. Such information will be used only for the purposes stated in the "Purposes of Use".

Cookies

On the Company's website, there are pages that use cookies and other technology for collecting anonymous information, for the purpose of effectively guiding customers by confirming whether or not customers have visited the page in the past. Cookies refer to small-scale forms of data that are sent from a web server to a customer's browser, and in some cases, they will be stored as a file on the customer's disc. However, ordinarily cookies cannot identify customers.
We also use cookies to improve customer web experience, personalize content and advertising, and analyze customer visits. Information about the customer's use of the Company's website, along with information provided by the customer or derived from their usage history, may be shared with our social media, advertising, and analytics partners in accordance with applicable and relevant laws and the provisions of the Company's Privacy policy. Please note that customers may voluntarily deactivate cookies' functions, but in some cases this will cause displays or browsing on the Company's website to not function normally.
For more information on cookies used on our website, please check the "Details about cookies" section below.

Disclosure or provision of personal information to third parties

The Company shall not disclose or provide personal information to third parties except as follows:

  • 1. The agreement of the customer is obtained;
  • 2. Statistical data or other examples of information are disclosed or provided in a format that does not enable individuals to be identified;
  • 3. A request for disclosure is received in accordance with a relevant statute or ordinance;
  • 4. A disclosure is necessary for the protection of the life, body, or property of an individual and the situation is one in which it would be difficult to obtain the consent of the customer;
  • 5. Cooperation is necessary to enable the national or a local government to carry out public affairs and there is a risk that the execution of such affairs might be impeded by having to obtain the consent of a customer.

When disclosing or providing personal information to a third party in a foreign country, the Company will take the necessary procedures in accordance with the Personal Information Protection Act.
Furthermore, when providing information that falls under personally identifiable information to a third party, the Company will also take the necessary procedures in accordance with the Personal Information Protection Act.

Delivery of online advertisements using customer information

We use customer information, such as information regarding the use of our services, to deliver online advertisements. As part of this process, we may hash your personal information and then transmit the hash value to advertisement distributors, such as Facebook. While advertisement distributors cannot restore the hash value to the original personal information, they can, for example, determine whether you are a user of the services they provide by comparing the hash value they receive with the data they hold. We send hash values to some of the following advertisement distributors:

・Facebook (Custom Audience)
Please check Facebook Custom Audience.

Disclosure

If a customer wishes to request the disclosure of their personal information and the records of provision of their personal information to third parties, as well as disclosure of the security control measures we have taken with respect to their personal information, we will respond to their request within a reasonable period of time and in a format prescribed by us in accordance with relevant laws and regulations, upon verifying that the requesting party is the person to whom the personal information in question pertains (or a representative thereof). If you wish to make such a request, please contact the E-mail for Inquiries Regarding the Handling of Personal Information listed below.

Corrections and deletions

If a customer wishes to have their personal information corrected, supplemented, or deleted, the Company shall check whether the personal information currently in possession of the Company is inaccurate upon verifying that the requesting party is the person to whom the personal information in question pertains (or a representative thereof), and will correct, add, or delete the information within a reasonable period of time and to the extent considered reasonable in accordance with relevant laws and regulations. If you wish to make such a request, please contact the E-mail for Inquiries Regarding the Handling of Personal Information listed below.

Discontinuation of use

If a customer wishes to have the use of their personal information discontinued or expunged, such use of the relevant information shall be discontinued or expunged within a reasonable period of time and to the extent considered reasonable in accordance with relevant laws and regulations upon verifying that the requesting party is the person to whom the personal information in question pertains (or a representative thereof).
If you wish to make such a request, please contact the E-mail for Inquiries Regarding the Handling of Personal Information listed below.

To those who wish to change the mail magazine destination information or stop distribution

We distributes several types of mail magazines, and each mail magazine has a different method of stopping delivery. Multiple mail magazines cannot be stopped simultaneously.
Please take the necessary steps to stop distribution for each e-mail magazine. The method of stopping delivery is described at the end of each e-mail magazine.
If you wish to change the destination information for the e-mail magazine distributed via the web, please contact the e-mail magazine inquiry desk at the end of the received e-mail magazine.

  • *Customers who have My Account on our web support site can also set up a stop of mail delivery on the My Account page on our web support site.
  • *The above "Mail Magazine" does not include any information sent as part of the maintenance support or any contact regarding the maintenance agreement.

If you wish to discontinue the use of personal information held by us,

Click here

Discontinuation of use of personalinformation

*Please note that if we discontinue use of your personal information, we may not be able to provide you with the services you have requested.

Inquiries regarding personal information

For requests for disclosure, correction, and deletion of customers' personal information based on the condition stated above above, or for other inquiries, please contact the E-mail for Inquiries Regarding the Handling of Personal Information listed below.
When contacting us, please provide us with the following information: (1) your name (or the name of your representative), (2) contact information, and (3) the details of your request or inquiry and the reason for it. We may also ask for additional information, so please advise us accordingly.

Contact for Inquiries Concerning the Handling of Personal Information

WingArc1st Inc.

*It is possible that a request or inquiry may not be accommodated if it is not possible to verify that the requesting or inquiring party is the customer to whom the relevant information pertains or a representative thereof, if the request or inquiry has not been submitted through the proper channel for the handling of personal information or if the request or inquiry corresponds to information held in accordance with a relevant statute or ordinance.

Changes in the Privacy policy

This Privacy policy is subject to revisions. In the event of any revision, the latest Privacy policy will be posted on the Company's website in a timely manner. Please make sure to check the contents of the latest Privacy Policy.
We may add to or change the regulations of the Privacy policy as appropriate. In this case, we will announce the changes publicly through the Company's website.

WingArc1st Inc. https://www.wingarc.com

TEL：+81-3-5962-7400　　FAX：+81-3-5962-7401

Revision date: 22 September 2021
22 April 2022

WingArc1st Inc.
President, Executive Officer, and CEO
Jun Tanaka

About E-mail to WingArc1st

When submitting an inquiry, include the following:

  • 1.name of the customer (if the inquiring party is a representative of a customer, the names of both the customer and the representative),
  • 2.contact information, and
  • 3.contents of the request or inquiry.